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Questions about a bag, an order or a repair? Send us a message and we’ll reply within 24 hours.
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Common questions
Standard delivery takes 2–4 business days within the EU, 3–5 to the UK, and 5–8 to North America and Asia-Pacific, counted from dispatch rather than from checkout. Express cuts that to 1–2 days in the EU and 2–3 elsewhere. Remote addresses can add a day.
Yes. Every bag carries a two-year warranty covering manufacturing faults in materials, stitching and hardware. The six leather bag charms carry one year. Marks of normal use — patina, surface scratches, suede shading — sit outside the warranty. Send us your order number and we will assess repair or replacement.
Yes. We ship across Europe, the UK, North America and most of Asia-Pacific. Duties and import taxes are calculated at checkout for most destinations, so there is nothing to settle on delivery. Any country we cannot reach yet is flagged before you pay.
Wipe smooth and grained leather with a soft dry cloth, condition it occasionally, and keep it away from prolonged moisture, direct heat and rough surfaces. Suede wants a suede brush, kept dry and stored out of strong light. Canvas spot-cleans with a damp cloth — keep leather trim dry and let it air-dry naturally.
We accept Visa, Mastercard, American Express and Maestro, along with Shop Pay, Apple Pay, Google Pay and PayPal. Where Shop Pay Installments is available you can split an order into interest-free payments. Every payment is processed securely and we never store your card details.
Yes. Add gift wrapping at checkout and we pack the bag in a ribboned box with a handwritten card — leave your message in the note field. Bag charms are wrapped in a smaller box at no extra cost. Prices never appear on a gift packing slip.
30 days from delivery. Bags must be unused and in original condition with tags and dust bag included; bag charms return on the same terms. Refunds go back to the original payment method within five business days of the parcel reaching our warehouse.
Yes, by appointment. The studio is open Tuesday to Friday, 10am to 5pm, for trying bags in person, matching colours and dropping off repairs. Book a 30-minute slot through the contact form and tell us which styles to set aside for you. Walk-ins depend on the day.